Responsible Gambling

We are committed to creating unforgettable experiences every day. That commitment extends to every service aspect, right down to the online casinos in Singapore. We have created a Responsible Gambling Programme that assists people seeking help and trains our staff on how to direct customers to help.

We are committed to establishing an environment of Responsible Gambling for its benefactors, raising awareness of the potential effects of problematic gambling behaviors, and providing information for patrons seeking help.

We support the various social safeguards established by the Singapore Government, including the entry levy system for Singapore citizens and permanent residents, Voluntary Visit Limit Programme, and casino exclusion orders. For more information on the Responsible Gambling Programmes development.

ABOUT RESPONSIBLE GAMBLING

The Singapore Government supports the Casino Exclusion Programme to assist those who want to stop gambling but have difficulty doing so. With this Programme, exclusion from casinos can take on one of these forms:

• Self-exclusion – Voluntary exclusion of a gambler from the casino
• Family exclusion – Family exclusion of a gambler from the casino
• Third party-exclusion – Undischarged bankruptcies and people receiving financial aid from the Singapore Government are automatically excluded from entering the casinos in Singapore. 
• Voluntary Visit Limit – Limits visits to the casino per month.
• Family Visit Limit – Limits the number of times a person in their family can visit the casino in a calendar month.
• Third-Party Visit Limit – Limits visits on individuals who are frequent local casino patrons deemed by the Government to be financially vulnerable.

GAMBLING MYTHS & SUPERSTITIONS

• The machine hasn’t paid out for a while – it’s due for a win.”
• If I play a bit longer, I’ll win back my losses.
• I have a sure-win strategy.
• The game is all about skill.
• I am an experienced gambler. I know what I am doing.
• If I follow my rituals, I am more likely to win.
• Playing with your loyalty club cards decreases your chances of winning.
• Slot machines payout when they are hot.
• Playing more than one machine at a time increases your chances of winning.
• Casino personnel can help you find the slot machine that will pay.

CONCERNED ABOUT YOUR GAMBLING BEHAVIORS?

Here is a quick check:

• Do you think about gambling every day?
• Do you hide your gambling from loved ones?
• Do you ever borrow money to gamble?
• Do you let bills go unpaid?
• Is your gambling affecting your work or your role as a parent?
• Do you think you can use your skill to win on a gaming machine?
• Do you gamble to forget your problems?

If you answered yes to any of these questions, you might have difficulties with your gambling behavior.

Alternatively, you may use an online self-help tool to understand your gambling behavior better.

SIGNS OF PROBLEMATIC GAMBLING BEHAVIOR

Most experts agree that there is currently no reliable way to identify problem gamblers just by looking at them; however, each patron needs to know some warning signs. These warning signs may include, but are not limited to:

• Preoccupation with gambling
• Gambling with increasing amounts of money to achieve the same level of excitement
• Becoming restless or irritable when attempting to cut down or stop gambling
• Repeated unsuccessful efforts to control, cut back, or stop gambling
• Gambling as a way to escape from problems or to relieve guilt, anxiety, or depression
• Returning to chase losses after losing money gambling
• Lying to conceal the extent of gambling
• Jeopardizing or losing a significant relationship, job, or educational or career opportunity because of gambling
• Relying on others to provide money when in a desperate financial situation due to gambling

PROBLEM GAMBLING COUNSELING AND TREATMENT

National Council on Problem Gambling

The National Problem Gambling Helpline is a government-funded help service. The helpline is manned by trained counselors and para-counselors from the National Addictions Management Service.

Call the helpline for the following services:

• Over-the-phone counseling for problem gamblers and also family members
• Information and referrals for help services
• Info on casino exclusions and visit limits
• Information about Responsible Gambling
• For problem gambling counseling and treatment

Operating hours: Daily 8.00 am – 11.00 pm (includes Public Holidays)

Helpline: 1800-6-668-668

Website: www.ncpg.org.sg

For information on varying visit limits or revocation of exclusion: 6354-8154

Operating hours:        

8.30 am – 6.00 pm (Monday to Friday)

8.30 am – 1.00 pm (Saturdays)

(Excludes Public Holidays)

The National Addictions Management Service (NAMS)

NAMS provides assessment and treatments for problem gambling and other behavioral addictions such as alcohol, drugs, gaming, and the internet. It also offers individual, group, and family therapy, public education talks, and health care and social service professionals training.

Address: Buangkok Green Medical Park, 10 Buangkok View, NAMS Clinic – Basement, Blk 9, Singapore 539747

Operating hours:

Monday to Thursday: 8.00 am – 5.30 pm

Friday: 8.00am – 5.00pm

(Closed on weekends and Public Holidays)

Tel: 6-RECOVER (6732 6837) Daily: 8.00am – 11.00pm (includes Public Holidays)

Website: www.nams.sg

Credit Counseling Singapore (CCS)

CCS aims to assist indebted individuals in resolving their debt problems and educate members of the public on financial literacy via various approaches, including talks on debt management and the setup of a debt management program.

Address: 210 Middle Road, #05-04, Singapore 188994

Tel: 6225 5227

Operating hours: Monday to Friday: 9.00 am – 6.00 pm (Closed on Public Holidays)

Email: [email protected]

Website: www.ccs.org.sg